Doordash vs GrubHub: The Best Food Delivery Service Revealed

DoorDash vs GrubHub

We’re here to compare the difference between DoorDash vs GrubHub, two of the most popular food delivery app options out there.

We’ll explore comparisons in various categories important to customers, such as price/fees, availability, customer service options, and more.

Which service has the advantage?

That’s what we’re here to find out.

Read on for all you need to know about these popular food delivery apps and figure out which one might work best for you.

Which is Better, DoorDash, or GrubHub?

When discussing food delivery services such as we are, there are a few categories we had to cover.

As a customer, there are certain factors that are more or less important to each individual.

Overall, though, we’ve put together a list of the items that highlight the various advantages and disadvantages of the competition very well.

We compared GrubHub vs DoorDash in the following ways:

  • Available areas
  • Variety of restaurant options
  • Promotional partnerships
  • User-friendliness
  • Pricing & fees
  • Opportunities for existing users
  • Customer service & support

Who do you think will come out on top?

Peek ahead to find out.

Available Areas

DoorDash vs GrubHub Available Areas

Availability is an important aspect, especially if you’re not in a large city.

Thankfully the difference between GrubHub and DoorDash in terms of available cities isn’t that crazy big.

GrubHub food delivery is currently available in over 3,200 cities within the United States and London.

On the other side of things, the DoorDash service is available in over 4,000 cities within the United States and Canada.

So, if you’re in London or Canada, the choice is basically made for you as only one option is available in those locations.

If you’re in the United States, the odds are if you’re located in a large or medium city, you most likely have access to both food delivery apps.

If you’re in more of a small city, you may need to check both of the apps to see which platform is available in your area.

So the verdict?

DoorDash does have an edge with slightly wider availability, but this is a close one.

Variety of Restaurant Options

Is having a wide variety of choices something that’s important to you when choosing to use either GrubHub or DoorDash?

If so, you’re in luck.

This is a tight race, as both of these top food delivery apps have a wide range of options.

DoorDash currently offers a choice of 340,000 restaurants.

Not far from that is GrubHub, who currently features 350,000 restaurants, making this a very close category.

One thing to also consider is the fact that DoorDash has a wider geographical reach, therefore they actually have less available restaurants per city than GrubHub does.

With that in mind, GrubHub definitely takes the win for the best variety offered.

Promotional Partnerships

Who has better partnerships (and therefore, better deals), DoorDash or GrubHub?

This is actually pretty even as well!

GrubHub vs DoorDash Promotional Partnerships

Both of these particular food delivery apps tend to seek partnerships with big brands and chains, and they both offer regular promotions, perks, and deals for orders with these merchants.

Some of GrubHub’s notable partnerships include:

  • Applebee’s
  • IHOP
  • Taco Bell
  • Shake Shack
  • Dunkin’ Brands (Dunkin’ Donuts)
  • Yum Brands (KFC, Pizza Hut, etc.)

And DoorDash features some of the following partner restaurants:

  • The Cheesecake Factory
  • Chipotle
  • Cracker Barrel
  • Wendy’s
  • Wyndham Hotels

So for this category, it may be a case of personal preference.

Or you may be craving something in particular, in which case you could snag a deal with the right app.

Especially if you order with food delivery services often, it would be a good idea to have both DoorDash and GrubHub apps at the ready, and you can take advantage of partner promotions as they crop up on both.

User-Friendliness

Is there a difference between DoorDash and GrubHub when it comes to the ease of use?

Of course, there are differences between platforms, but thankfully the user interface seems to be a priority for both of these top food delivery apps.

Both are easy to search/organize, easy to add filters (such as price, location, type of cuisine, etc.), and simple to find deals/promotions.

Thank goodness!

The ordering process is relatively quick for both as well, and both allow users to see an estimated delivery time BEFORE placing your order, which is a huge factor for hungry people looking for a hunger fix asap.

There are a few things that stand out, though, about the GrubHub app in particular.

The biggest thing is that the app also offers the ability to browse through available restaurants before even creating an account.

DoorDash (and most other top food delivery companies) does in fact require an account to be created first before you can even browse.

While for most aspects these apps are even, we’re going to give GrubHub the edge here with the bonus feature of being able to browse before creating an account.

That’s a feature that stands out!

Pricing & Fees: Is DoorDash or GrubHub Cheaper?

DoorDash vs GrubHub Price

The most important factor for many people is just this.

Is DoorDash cheaper than GrubHub, or vice versa?

Most restaurant meal prices are going to be relatively even, so when comparing the GrubHub vs DoorDash price overall, you’ll have to look at the fees charged for delivery orders.

There are a few factors to consider here:

  • Cost of the food itself
  • Sales taxes
  • Service fee (covers the cost of operating expenses)
  • Delivery fees
  • Tipping

So how do the fees stack up when comparing the two services?

When ordering from DoorDash, you’ll pay for the cost of the food plus any applicable sales tax, a service fee (this is set by and goes directly to the restaurant itself to cover expenses), a delivery fee (goes to DoorDash), and any gratuity you should wish to add for the driver.

When ordering from GrubHub, you’ll also pay for the food, sales tax, a delivery fee, and gratuity, but you won’t have to pay that additional service fee.

That being said, the overall cost will vary depending on the restaurant you choose to order from, as they determine that additional service fee on their own.

A couple of additional thoughts…

Additional factors to keep in mind when ordering from either service are minimum order amounts and surge pricing.

While the DoorDash surge pricing and that of GrubHub will most likely be during the same peak hour time frames, it’s worthwhile to check both before ordering if you’re placing an order during peak hours to avoid these added charges if possible.

Minimum order amounts are set by the restaurant partners, so just keep an eye out for those as well no matter which app you decide to order with.

When it comes to comparing various DoorDash vs GrubHub fees, it turns out that GrubHub generally comes out being less expensive due to their lack of service fees.

Opportunities for Existing Users

What about subscription programs? Who wins there?

Is DoorDash better than GrubHub, or the other way around?

DoorDash DashPass for Existing Users

Offering a subscription option has become a go-to method of retaining recurring users for most of the best food delivery apps such as these two.

DoorDash offers a program called DashPass, which offers the following benefits:

  • Free delivery from restaurant partners for orders $12 or more
  • Reduced service fees
  • Exclusive perks for Chase credit cardholders

On the flip side of things, GrubHub features a subscription service called GrubHub+.

Rewards of this program include the following:

  • Free delivery from all partner restaurants
  • Access to Elite Care (special customer service team)
  • Matching donations to the GrubHub Community Relief Fund if you donate your change

Both programs will set members back just $9.99 monthly, so they make up their cost with 2-3 orders per month or so.

With both programs being so similar, we’re declaring this one a draw; you’ll get a great deal no matter which way you go.

Customer Service & Support

With delivery orders, there are unfortunately a lot of opportunities for errors to occur.

So, is DoorDash or GrubHub better when it comes to handling customer issues?

Thankfully each food delivery app has multiple options for handling customer service experiences with convenience in mind.

GrubHub offers the following methods for customers to reach them:

  • In-app chat support
  • Phone (877-585-1085)
  • Contact form
  • Customer FAQ section

DoorDash also has several options available, including:

  • In-app chat support
  • Phone (855-973-1040)
  • Email ([email protected])
  • Contact form
  • Customer FAQ section

In a side-by-side comparison, we’d have to give the nod to DoorDash on this one with the addition of their email address added as a support option.

DoorDash vs GrubHub: Who is Better Overall?

GrubHub vs DoorDash

If we’re only looking at which of these top food delivery companies wins in more categories, the verdict here would be that GrubHub comes out just barely ahead of DoorDash with 3 category wins versus 2.

The thing is, all of these criteria are really a matter of personal preference.

Some people think that having a large variety of options is important, whereas others may only look at the cost difference.

And others just want to sign up with the best membership program and stick with one app.

Our suggestion would be to choose which categories most appeal to your personal preferences and choose an experience to match that.

Take a peek at each category that’s important to you and use the information to guide your selection, although we still recommend trying them both!

GrubHub vs DoorDash FAQs

What’s the deal with the DoorDash vs GrubHub Reddit thread?

These promo codes are actually existing users posting their referral codes to gain account credit. The codes are valid and will work, but only for new users to the apps. Generally, we’d recommend using a coupon code that’s been verified by a site such as ours, as they are much more likely to be valid and currently working.

Can I try these services with a discount the first time as a new user?

You sure can! We’ve got promo codes coming out of our ears for the best food delivery apps. Take a peek at the pro tips throughout this article for the codes to use for the proper apps.

Are GrubHub and DoorDash reliable?

While there are some negative reviews out there, the majority of users do report good reliability. Even the biggest food delivery companies have to retain recurring customers to make it, so handling issues well is an important aspect of their business model.

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